FAQ

What do you use for shipping?

For all domestic shipping, we ship via USPS First Class, 2- Day Priority, or UPS Ground, whichever comes out to be a lower rate for your order. We cannot ship UPS orders to P.O. boxes.

How long will it take to ship out my order?

All orders are processed within 24 hours and typically sent within a day or two. Delivery takes about 3 to 7 business days, depending on your location.

If you need a rush delivery, please give us a call at 713-496-2441 or send us an email at sales@fiveelementsremedies.com, and we can send you a special invoice.

How much is the shipping cost?

We offer affordable domestic flat-rate shipping options (excluding international packages):

• Orders under $50: $10
• Orders over $50: Free Shipping to Continental USA

We try our best to reduce shipping costs and will happily combine orders.

Do you ship outside the US?

Yes. We ship international orders via International First Class, Priority, or Express Mail. Rates and delivery time vary by destination.

If you would like to know the exact shipping price before purchase or if you are having trouble purchasing, email us at sales@fiveelementsremedies.com, and we can send a custom payment invoice.

Will I receive a tracking number?

Yes. Once shipped, you'll receive a separate email with the tracking number.

For those considering finance options, please review the below disclosures from Affirm and Shop Pay Installments:

Payment options through Affirm are subject to eligibility, may not be available in all states, and are provided by these lending partners: affirm.com/lenders. CA residents: Loans by Affirm Loan Services, LLC are made or arranged pursuant to a California Finance Lenders Law license. Rates from 0% APR or 10-36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers affirm.com/licenses.

I haven’t received my order. How do I check the status?

If you need any updates on the location of your package, please refer to the tracking number that was sent to your email address. You can also contact the carrier directly.

If your package is lost or missing, you'll need to contact the carrier directly to launch an investigation. We are not responsible for lost, stolen, or missing packages.

I need to change my delivery address. What should I do?

Please email us at sales@fiveelementsremedies.com for shipping and delivery questions or concerns.

Shipping